Pharma CX

Man working on a laptop at a table full of papers.

Woman working at a desk in a healthcare dashboard.

Differentiate with impactful customer experiences

Realizing the promise of digital health and life sciences — to shape better habits, support prescribed care, and drive better outcomes — requires more than platforms and pilots. It takes a clear strategy, deep empathy, and agility to navigate complex stakeholder ecosystems. That’s where our Pharma CX practice comes in to deliver real, impactful value.

At Modus, we help pharma companies build, scale, and manage digital CX with a human-first, AI-powered approach. We call it “CX for Rx.” Although, what it really comes down to is solving critical problems for “HX” — the human experience of patients, caregivers, HCPs, and payers.

Speak to an expert

Deliver measurable and meaningful results

Launch & prove value faster

Align vision and validate concepts quickly with human-centered research and UX best practices.

Engage deeper

Amplify empathy and personalization. Make patients, caregivers, and HCPs the heroes in every experience.

Maximize digital presence

Unlock latent value with advanced technology solutions built for scale, security, and interoperability.

Trusted advisors and makers for the world’s most impactful brands

Jay Erickson, Partner & Chief Innovation Officer

“We believe modern pharma must do more than launch products — it must orchestrate experiences that move and empower people. We know the ‘dharma of pharma’ — we’ve walked the walk with global brands and know the complexities of compliance, launch cycles, and stakeholder ecosystems. We know what it takes to make the leap.”

Jay Erickson, Partner & Chief Innovation Officer

Schedule a meeting